On this page we highlight the most relevant aspects of our Privacy and Personal Data Protection Policy, based on compliance with Regulation (EU) 2016\/679 of the European Parliament and of the Council (GDPR) and Spanish Organic Law 3\/2018 on Personal Data Protection and the Guarantee of Digital Rights (LOPDGDD).<\/p>\n
We do not process specially sensitive data (racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, health or sexual orientation): we neither request it from users nor store it.<\/p>\n
The purpose and the data depend on each action requested:<\/p>\n
Web customers:<\/strong><\/p>\n When you buy a product in our online shop, the data you provide will be used to process, ship and invoice the products purchased. In order to place orders in the online shop, each customer voluntarily and under their own responsibility provides their personal data (first name, surname, address, telephone number, billing details and payment method), which must be truthful and accurate. Legal basis: performance of the contract and compliance with legal obligations (tax and accounting).<\/p>\n Repairs:<\/strong><\/p>\n If you request a repair service, we will process your identification and contact details and the device data (model, fault, serial number or IMEI where necessary) to manage the quote, the repair, the warranty and invoicing. We recommend that you back up your device and do not leave personal information on it; we will not access it unless it is essential for the repair and with your authorisation. Legal basis: performance of the contract.<\/p>\n Newsletter \/ Commercial communications:<\/strong><\/p>\n Where you give us your consent as provided for in Article 21 of the Information Society Services Act, we will use your identification and contact details to send you information about news on the website, news of interest about the sector, and promotions and offers on our products and services. You can withdraw your consent at any time. Legal basis: consent.<\/p>\n The validity of the promotions we send you may be subject to product availability and to more specific details about them. If in doubt, we will inform you of the conditions of the promotions through our Customer Service Department.<\/p>\n Contact form:<\/strong><\/p>\n The personal data you send us through the contact form or via WhatsApp will be processed solely to deal with your enquiry. The information collected is limited to identification and contact details, as well as data related to the nature of the request you send us. Legal basis: consent and pre-contractual measures.<\/p>\n For the automatic browsing information we collect, we recommend that you read our Cookie Policy.<\/p>\n The controller of the data collected through this website is ELECIMEX, S.L.; tax ID (CIF): B67103465; address: Carrer Sep\u00falveda 175, 08011 Barcelona (Barcelona); telephone: 934528121; email: info@foxlive.es.<\/p>\n For any data protection matter you can contact us at info@foxlive.es, stating “Data protection” in the subject line.<\/p>\n Users and\/or customers are in any case responsible for the accuracy of the data provided, and are responsible for communicating any change to it; FOXLIVE is exempt from any liability in this regard. FOXLIVE reserves the right to exclude from the registered services any user and\/or customer who has provided false data, without prejudice to any other actions available at law.<\/p>\n If you are a customer, we will keep your financial information (invoices, accounting entries, etc.) for the legally established periods. The rest of the data will be kept for as long as the contractual relationship lasts and, afterwards, blocked for the limitation periods of any possible liabilities.<\/p>\n As a user of the subscription service, we will keep your data until you withdraw your consent or the information sent to your email indicates a delivery error. In any case, you can always exercise your rights by contacting us at info@foxlive.es or by post.<\/p>\n We do not sell your data. To provide our service, we may share it with providers acting as processors: carriers (when you make a purchase, the parcel will show your first name and surname, delivery address and telephone number, the latter to facilitate delivery), payment gateways and institutions, web hosting and security, email and analytics providers, and public authorities where there is a legal obligation. Some of these providers (for example Google, Cloudflare or Meta\/WhatsApp) may process data outside the European Economic Area; in that case the transfer is covered by the safeguards provided for in the GDPR (an adequacy decision, such as the EU-US Data Privacy Framework, or standard contractual clauses).<\/p>\n The rights we guarantee you are:<\/p>\n Some of these rights can be exercised on the website itself, as it allows each user to access their own data, provided by themselves, and their electronic invoicing. You can also contact us at any time at info@foxlive.es or at the following postal address:<\/p>\n ELECIMEX, S.L.; Carrer Sep\u00falveda 175; 08011 Barcelona (Barcelona)<\/p>\n To exercise your rights, you will need to send us a copy of your ID (DNI or equivalent document) and an address where we can confirm receipt of your request and how we have dealt with it. Exercising any of these rights is free of charge. If you believe we have not processed your data in accordance with the regulations, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).<\/p>\n Through our website you can access the TikTok, Facebook, Instagram or YouTube social networks, which are open to all users. These are websites where users can register and follow us free of charge. On these social networks users can learn about our activities and opinions, and access photos and videos. Users of these social networks should be aware that this space is independent of our website and is open, i.e. visible to all its users, and the privacy policies applying to this content are those set by each social network. FOXLIVE does not own the social networks.<\/p>\n Our Privacy Policy may be updated due to legal changes and requirements, as well as improvements and changes in the way we offer and provide our products and services. We therefore recommend that you visit our Privacy Policy periodically so that you can learn about the latest changes that may have been incorporated. If such changes relate to the consent given, a separate and independent notification will be sent.<\/p>\n Last updated: 16 October 2026.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" On this page we highlight the most relevant aspects of our Privacy and Personal Data Protection Policy, based on compliance with Regulation (EU) 2016\/679 of the European Parliament and of the Council (GDPR) and Spanish Organic Law 3\/2018 on Personal Data Protection and the Guarantee of Digital Rights (LOPDGDD). What type of data do we […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-19681","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.foxlive.es\/en\/wp-json\/wp\/v2\/pages\/19681","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.foxlive.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.foxlive.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.foxlive.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.foxlive.es\/en\/wp-json\/wp\/v2\/comments?post=19681"}],"version-history":[{"count":1,"href":"https:\/\/www.foxlive.es\/en\/wp-json\/wp\/v2\/pages\/19681\/revisions"}],"predecessor-version":[{"id":19691,"href":"https:\/\/www.foxlive.es\/en\/wp-json\/wp\/v2\/pages\/19681\/revisions\/19691"}],"wp:attachment":[{"href":"https:\/\/www.foxlive.es\/en\/wp-json\/wp\/v2\/media?parent=19681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Data controller<\/h2>\n
Accuracy of information<\/h2>\n
How long do we keep your information?<\/h2>\n
Data recipients and international transfers<\/h2>\n
What are my rights as a user?<\/h2>\n
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How do I exercise my rights?<\/h2>\n
Social networks<\/h2>\n
Changes to the privacy policy<\/h2>\n