1. Identification of the owner and general information

FOXLIVE is a trade name of the company ELECIMEX SL. These Terms and Conditions govern access to and use of the website https://www.foxlive.es (hereinafter, the Website), owned by ELECIMEX, SL (hereinafter, FOXLIVE), tax ID (CIF) B67103465, with registered office at Carrer Sepúlveda 175, 08011 Barcelona, as well as the services and products offered by FOXLIVE on its website. FOXLIVE offers this website subject to these Terms and Conditions. By visiting the website or using its services or applications, the user accepts these Terms and Conditions. Users are not required to register in order to access the website. However, in order to purchase any of the services offered by FOXLIVE, the User must register and accept these conditions before payment is made. Through the website, FOXLIVE offers Users electronics products, components and accessories of the FOXLIVE brand and other brands, as well as repair services for electronic devices and other services such as maintenance and installation of various electronic equipment and devices at the customer’s premises. The FOXLIVE Terms and Conditions set out below define the rights and obligations of FOXLIVE and Users within the framework of the website. These are the only Terms and Conditions applicable to the use of the website (without prejudice to the possibility that particular conditions may exist for certain services) and to placing orders through the website, and they replace any other conditions, unless otherwise agreed previously in writing between FOXLIVE and the User.

2. User data

In order to purchase the products offered through the Website, Users must register using the registration form available on the Website. The User is responsible for keeping the data and information provided confidential and for restricting access to their computer and access credentials to prevent unauthorised use. If the User has reason to believe that their data has become known to a third party, or has been used without authorisation or may be liable to be, they must notify FOXLIVE immediately. The User must check that their data is correct and complete and inform FOXLIVE of any change or modification to the information provided during the purchase process.

3. Shipping and delivery

Physical orders are delivered by express courier agencies or by the postal service, as chosen by the customer from the options available during the order process. Orders are delivered to the address designated by the buyer; therefore FOXLIVE accepts no liability where delivery cannot be made because the data provided is inaccurate or incomplete. Likewise, FOXLIVE accepts no liability where delivery cannot be made because the recipient is absent. Notwithstanding the above, FOXLIVE will take steps to ensure that delivery is made as soon as possible, to the satisfaction of both sender and recipient. For deliveries to hospitals, public bodies and other premises with restrictions on public access, FOXLIVE does not guarantee that delivery will be made directly to the recipient; the order is deemed fulfilled once the order has been made available to the recipient at reception or at the place acting as access control. Delivery times for physical products are, in principle, 24/48 hours for courier shipments to mainland Spain, or 3–6 days if delivery is by post (counted from receipt of payment), except for products that are out of stock or in cases of force majeure. Unless otherwise agreed with the consumer, delivery will in any case be made within a maximum of 30 calendar days from conclusion of the contract. There is no collection or delivery service on Saturdays, Sundays or public holidays, which must be taken into account when calculating delivery dates. In periods with special circumstances (such as Christmas, transport strikes or extraordinary events), shipments may be delayed, which will be communicated to the customer.

4. Order cancellation

If you wish to cancel an order before it has been shipped, please contact us as soon as possible and we will cancel it with a full refund. If the order has already been shipped, the provisions of the next section on the right of withdrawal apply. If you wish to cancel a virtual product, please contact us as soon as possible and we will tell you whether this is possible depending on how far the process has progressed, as it depends on third parties.

5. Returns, withdrawal and warranty

At FOXLIVE we want shopping online to involve no additional inconvenience for the consumer compared with traditional shopping. These conditions apply without prejudice to the rights that consumer protection law (Royal Legislative Decree 1/2007, consolidated text of the General Law for the Protection of Consumers and Users) grants to consumers, which prevail in the event of any conflict.

Product damaged in transit or error in shipping. If the product arrives damaged by transport or FOXLIVE makes a mistake in shipping, you are entitled to have it re-sent correctly or to cancel the order with a full refund, including the costs of collection and replacement within Spain. If you notice damage caused in transit, we recommend noting it on the delivery note and notifying us within 48 hours of receipt so that we can claim from the carrier.
Right of withdrawal (14 days). If you are a consumer, you have the right to withdraw from the purchase, without giving any reason, within 14 calendar days of receiving the order. To exercise it, tell us your decision unequivocally using the contact form or by email to info@foxlive.es, stating your name, the order number and date, and the products. We will refund all payments received, including standard delivery costs, without undue delay and at the latest within 14 calendar days of you notifying us of your decision, and we may withhold the refund until we have received the products or you provide proof of having returned them. You must return the products no later than 14 calendar days after notifying us of your decision. The direct cost of returning the products is borne by you. You are liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning; we therefore ask that you return them complete, with their accessories and original packaging.
Exceptions to withdrawal. The right of withdrawal does not apply, among other cases, to: sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery; goods made to the consumer’s specifications or clearly personalised; sealed software or digital content that has been unsealed or whose activation code has been used; and services (for example, repairs) that have been fully performed where performance began with your express consent and with your acknowledgement that you lose the right of withdrawal once the service has been fully performed.
Legal guarantee of conformity. New products purchased from FOXLIVE carry a legal guarantee of 3 years from delivery (for second-hand goods, the period may be reduced by agreement to a minimum of 1 year, which will be stated in the product description). If the product does not conform to the contract, you are entitled to have it repaired or replaced at no cost to you and, if that is not possible or is disproportionate, to a price reduction or termination of the contract. Some components or products may include an additional commercial warranty from the manufacturer or FOXLIVE, which will be stated in the product description and does not affect the legal guarantee. The guarantee does not cover damage caused by improper use, impact, moisture or tampering by third parties.
Repairs. Repair services are provided with the guarantee required by law for services and replaced components.

To manage any of the above, please fill in the contact form (or write to us at info@foxlive.es) including: the name and email address used to make your purchase; the order number and date; the products purchased, including price; and the reason for your request.

To make handling easier and avoid loss or damage, please do not send us any parcel without notifying us first; after receiving your request we will contact you with instructions for returning or collecting the product. We usually reply within 24 hours, although in some cases we may need technical consultations or tests. Once the product has been received and its condition checked, we will process the corresponding solution (credit, repair or replacement) as soon as possible and keep you informed of the process.

6. Orders

Adding an item to your basket does not mean placing an order. You can add as many products as you wish and adjust them, changing the quantity or removing some, to match the price you want. When you have finished you must go to checkout and place your order so that we have a record of it. You will be sent an acknowledgement of receipt of your order with confirmation of the total price.

7. Payment methods

Bank transfer. You must send us the proof of transfer to the account we notify you of when you place the order. Goods are not shipped until the transfer has been received. Credit card and PayPal. No surcharge is applied to consumers for using these payment methods. Cash on delivery. This payment method, available for some types of products, may involve a collection handling fee charged by the carrier (3% + VAT), which you will be informed of before confirming the order.

8. Prices

The prices shown on the website include VAT. Shipping costs, if any, are shown before you complete your purchase.

9. Governing law and complaints

These Terms and Conditions are governed by Spanish law. If you are a consumer, you may bring proceedings before the courts of your place of residence. Complaint forms are available in our shops and you can send any complaint or claim to info@foxlive.es.

Last updated: 16 October 2026.